Refund policy
There is no free trial, so the refund window is the trial. If the extension is not what you expected, you get your money back — the whole amount, not a credit.
First purchase: 14 days
Monthly or annual, refunded in full within 14 days of the charge. No reason required.
Renewals: 3 days
Forgot to cancel? If you have not sent with the extension since the renewal, we refund it within 3 days of the charge.
How to request one
- 1. Email support@wasendertool.com from the address you paid with.
- 2. Include the last four characters of your license key.
- 3. We confirm within one business day and issue the refund through Stripe; the money lands back on your card in 5 to 10 business days.
When we say no
Refunds are declined for licenses that were shared or resold, for accounts used to send unsolicited messages in breach of the terms, and for requests made after the windows above. A WhatsApp account restriction caused by your own sending volume is not grounds for a refund.
Frequently asked questions
Can I get a refund if the extension does not work for me?
Yes. Within 14 days of your first purchase, email support@wasendertool.com and we refund the full amount, no questionnaire.
What about renewals?
Renewals are refundable within 3 days of the charge if you forgot to cancel and have not used the extension in that period.
How long does a refund take?
We approve within one business day; Stripe returns the money to your card in 5 to 10 business days.
How do I stop being billed?
Cancel from the Stripe billing link in your purchase receipt, or email us and we cancel it for you. Access continues until the end of the paid period.